FAQ

 

What is food grade silicone?

Silicone rubber is an elastomer (rubber-like material) composed of silicone—itself a polymer—containing silicon together with carbon, hydrogen, and oxygen. 

Benefits of food grade silicone:

  • Highly resistant to damage and degradation from extreme temperatures

  • Doesn’t harden, crack, peel, crumble, dry out, rot or become brittle over time

  • Lightweight, saves space, easy to transport

  • Made from an abundant natural resource

  • Non-toxic and odorless – contains no bpa, latex, lead, phthalates,

  • May be 100% recycled at select locations; non-hazardous waste

Plastic that doesn’t end up in a landfill often ends up in the ocean and enters the food chain which is a big concern for human health. The harsh chemicals and toxins found in plastic can lead to cancer, infertility, immune disorders and more.

Fortunately, you now have a healthier option: food grade silicone is a more flexible, sustainable, and safer alternative to plastic, so it’s safe for people and the planet. 

How do I care for my silicone food products?

Wash before and after each use. Although dishwasher safe, we recommend hand washing your spoon with warm, soapy water and rinsing thoroughly. Do not use any bleach-based cleaners or tablets to sterilise or clean your silicone products. To sterilise, use a steam steriliser (electric or microwave) or boil in water for 2-3 minutes.

Caution: Adult supervision is required at all times. Check product condition regularly. Replace if this product shows any signs of damage. Do not store near any sharp objects.

Only soft bristle brushes or soft sponges should be used to clean this product, as hard scourers may scratch the surface. Store dry and avoid storing in direct sunlight.

Are my Mama Organiser Pouches machine washable?

Yes. Please do not put in hot washes over 40 degrees celsius and avoid harsh bleaches or chemical cleaners. You may choose to simply wipe them down after each use and machine wash only when significantly soiled.

Do you deliver overseas to countries other than Australia?

Yes, we ship worldwide for fixed, flat rates that have been pre-calculated for the weight of a single kit.

How do I know if my order has gone through?

When you finalise your purchase checkout on mamaorganiser.co.nz, the page will notify you if your payment has been accepted or denied. If you are paying via AfterPay, you will receive an email from us with the details of ongoing payments to be made. Once your payment has been received, you will receive an email confirming that your order is now being processed. An email with your tracking number will also be sent once your order has been dispatched.

When will my order be dispatched?

Cut off times for same day courier collection is 1pm. We aim to have your order dispatched as soon as we can. Please allow 1-2 working days for Christchurch deliveries, 1-3 working days for South Island deliveries and 2-3 working days for North Island deliveries. Please allow an extra 2-3 working days during public holidays and for rural deliveries (make sure you mention your RD when placing your order to avoid further delays). Courier services may take a little longer than usual over the Christmas period.

What happens if an item I purchased sells out and ends up being unavailable?

This is not a likely occurrence, but sometimes we run out of stock after your shopping cart has been submitted. We try to avoid this frustration as much as possible. If this does happen to you, you will receive an email from us stating the product that is out of stock and asking whether you would like to wait for restock, exchange it for another product or receive a refund.

Is there a cost if I decide to return my item via courier?

If you have ordered the wrong size, colour or have changed your mind about your order you will be charged for shipping costs to return the item. If you receive an item which is faulty or broken, we are happy to replace the goods and cover the cost for shipping.

I’ve ordered the wrong item, what do I do?

In the case of ordering the wrong item, you will need to let us know ASAP by emailing Pascale at mamaorganiser@icloud.com or by calling Pascale on 021 054 5957. We try and get our online orders sent as quickly as possible, so the quicker you get in touch, the sooner we can correct any errors.

A part of my kit gets damaged or I want an extra item, do you stock individual items?

Yes, we do stock every item in our kits as an individual sales option. If you are looking for an individual part of a kit please go to the store, simply add your chosen item to cart and follow the check out process.

What is a promo code?

We may send special offers in our advertisements (TV, email, magazine etc) where you can use promotional codes online. Promotional codes or Promo Codes entitle you to receive discounts on items between specified dates. To use a Promo Code online offer, simply type the code into the Promo Code area at checkout. Please make sure you read any

Promo Code Terms and Conditions. Promo codes are not compulsory. If you do not have a promo code, you can bypass this section.

Payment Methods

We offer several payment options when you place your order online you can choose from:

  • Credit Card - We accept payment by Mastercard and VISA

  • PayPal - We accept all PayPal transactions

  • Afterpay - We accept payment by fortnightly, interest-free instalment using Afterpay

  • BitPay - We accept payment in Bitcoin to our BTC address via BitPay

All prices are in NZ dollars. If purchasing overseas, the amount charged is your currency converted into NZ dollars at the time of processing.

Do you have a wholesale price list?

Yes we do. Should you wish to sell our kits or nifty helpers in your store, please contact Pascale at mamaorganiser@icloud.com.

Do you collaborate with similar companies?

Yes we love collaborating with others! Please get in touch via the contact page.

Do you have a physical store?

At present we only have a physical store at the Christchurch-based Baby Expo each year.